Billing & insurance

Billing and insurance, handled for you

We keep the money side simple. Where your plan allows, we bill your insurer directly so you don't pay up front, and we take care of the paperwork so you can focus on getting better.

Ways to pay

How payment works

Most of our clients use one of three options. Not sure which applies to you? Just ask and we'll help you sort it out.

Extended health benefits

Most private plans cover physiotherapy. Where your plan allows, we direct bill so you don't pay up front. If not, we provide receipts for reimbursement.

Auto insurance (after an accident)

Injured in a motor vehicle accident? Physiotherapy is typically covered under Ontario auto insurance. We help coordinate and submit the claim.

Private pay

No coverage, or prefer to pay directly? We'll be upfront about fees and give you detailed receipts you can submit to your insurer.

No paperwork on your side

We handle the admin

Insurance shouldn't get in the way of your recovery. Here's what we take care of:

  • Confirming your coverage before treatment starts
  • Direct billing your insurer where your plan allows it
  • Submitting and following up on claims
  • Clear receipts whenever you need to claim yourself

Good to know

Billing & insurance FAQs

Is physiotherapy covered by insurance?

Many extended health plans and Ontario auto insurance policies cover physiotherapy. Coverage amounts and limits depend on your specific plan, so it's worth checking your benefits.

Do you direct bill insurance?

Where your plan allows direct billing, yes, so you don't pay out of pocket. If direct billing isn't available for your plan, we provide detailed receipts you can submit for reimbursement.

Is in-home physiotherapy covered after a car accident?

Physiotherapy after a motor vehicle accident is typically covered under Ontario's auto insurance accident benefits. We can help you coordinate and submit the claim.

Do I need a doctor's referral?

You don't need a referral to see a physiotherapist in Ontario. Some insurance plans, however, ask for one before they reimburse, so it's worth checking your plan.

How much does an in-home visit cost?

Fees depend on the type and length of visit. We'll be clear about any costs before your first appointment, so there are no surprises.

Questions about coverage?

Tell us your situation and we'll walk you through your options. No pressure, no commitment.