Privacy Policy

Rise Up Physio Inc. ("Rise Up Physio," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our website, riseupphysio.ca (the "Site"). It applies to visitors to our Site and to people who contact us through it.

This policy covers information collected through our website. If you become a patient, the personal health information we collect and manage in the course of providing physiotherapy services is governed separately by our patient Privacy Policy, in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA).

1. Who we are

Rise Up Physio Inc. is a home-care physiotherapy coordination company serving the Greater Toronto Area. You can reach us at:

Rise Up Physio Inc.
Brampton, ON
Phone: (289) 632-8644
Email: admin@riseupphysio.ca

2. What information we collect

When you use our Site or contact us through it, we may collect:

• Information you give us through our inquiry form: your name, phone number, email address, city or area, and any details you choose to include in your message. We ask that you not include detailed medical information in this form.
• Information collected automatically: when you visit our Site, certain technical information may be collected automatically, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This may be collected through cookies or similar technologies (see Section 7).

3. How we use your information

We use the information we collect to:

• respond to your inquiry and contact you about the services you asked about, by phone, text, or email, as you have consented;
• arrange and coordinate physiotherapy services if you decide to proceed;
• improve our Site and understand how visitors use it;
• comply with our legal and regulatory obligations.

We will only use your information for the purposes for which you provided it, or for purposes that are reasonably related and permitted by law.

4. Consent

When you submit our inquiry form, you consent to us contacting you about your inquiry by phone, text, or email. You may withdraw your consent at any time by contacting us at admin@riseupphysio.ca or (289) 632-8644. Withdrawing consent may affect our ability to respond to your inquiry or provide services.

5. Who we share your information with

We do not sell, rent, or trade your personal information. We may share your information only:

• with the independent registered physiotherapist we coordinate to provide your care, if you choose to proceed with services;
• with service providers who help us operate our Site or business (such as our website host or scheduling and communication tools), who are bound to protect your information and use it only for the services they provide to us;
• where required or permitted by law.

6. How we protect your information

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet is completely secure, so while we strive to protect your information, we cannot guarantee absolute security. Email and text messages are convenient but are not perfectly secure channels.

7. Cookies and analytics

Our Site may use cookies and similar technologies to help the Site function and to understand how visitors use it. Cookies are small text files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the Site may not function properly if you disable them.

If we use analytics tools (such as website usage analytics) to understand Site traffic, these tools may collect information such as pages visited and time spent on the Site. This information is used in aggregate to improve our Site.

8. How long we keep your information

We keep the information you provide through our Site only as long as necessary to respond to your inquiry, to provide services you have requested, and to meet our legal and business obligations. Inquiry information that does not lead to services is retained only as long as reasonably necessary and then securely deleted.

9. Your rights

You have the right to:

• ask what personal information we hold about you;
• ask us to correct inaccurate information;
• withdraw your consent to be contacted;
• ask us to delete inquiry information we no longer need.

To exercise any of these rights, contact us at admin@riseupphysio.ca or (289) 632-8644. We will respond within a reasonable time.

10. Third-party links

Our Site may contain links to other websites (such as our social media pages). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" at the top shows when it was last updated. Changes take effect when posted on this page.

12. Contact us and complaints

If you have questions or concerns about this Privacy Policy or how we handle your information, contact us at:

Rise Up Physio Inc.
Email: admin@riseupphysio.ca
Phone: (289) 632-8644

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.